Attachments are not being sent when sending an email.

Problem

I am unable to add an attachment when creating a new ticket note.

Resolution

Below are some recommendations and settings you should have in place in order for this to work:

• It is always recommended to use workflows to send these Emails to the clients.
• If you are using a manual notification method, the checkbox should be selected before you hit "Save (S)" in order for the attachment to be successfully sent.
• Multiple files can be selected and all of the attachments will be sent across.